win786 Privacy Policy

02 What Data We Collect

win786 collects personal information in several ways — directly from you when you register or contact support, automatically as you use the platform, and from third-party service providers where necessary for verification or payment purposes.

We do not collect sensitive personal data such as biometric information, religious beliefs or political opinions. We do not collect data from social media profiles unless you choose to link an account during registration where that option is available.

03 How We Use Your Data

win786 uses your personal data for the following specific purposes:

• Account management: To create and maintain your win786 account, process your login, and keep your profile up to date.
• Processing transactions: To handle deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, Bank Transfer, cards and other supported mobile wallets.
• Identity verification: To confirm your age (18+) and identity as required before processing withdrawals or at any point where verification is necessary.
• Platform improvement: To understand how players use the platform so we can improve game selection, deposit flows, sports betting markets and overall user experience.
• Customer support: To respond to your queries, process complaints and resolve disputes efficiently.
• Fraud prevention and security: To detect and prevent fraudulent activity, multiple-account registrations, bonus abuse and other violations of our Terms and Conditions.
• Responsible gaming: To monitor gaming patterns and identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion.
• Communications: To send you important account notifications, updates to these policies, and — where you have opted in — promotional offers and bonus announcements.

04 Payment Data

All financial transactions on win786 are processed in PKR. When you make a deposit using JazzCash, Easypaisa, Raast or Bank Transfer, the relevant payment details you provide are used solely to process that transaction and to link the transaction to your win786 account for withdrawal matching purposes.

win786 does not store full card numbers or mobile wallet PINs on its own servers. Payment processing is handled through third-party payment gateways that operate under their own security and data protection standards. win786 retains only the minimum transaction reference data necessary to manage your account balance and process withdrawals back to the correct payment method.

• Your payment method details are never shared with any party not directly involved in processing your transaction.
• Withdrawals are matched to the same payment method used for the corresponding deposit wherever possible, as a fraud prevention measure.
• If you add a new payment method, you may be asked to verify ownership before it can be used for withdrawals.

05 Identity Verification (KYC)

As part of our commitment to player safety and fraud prevention, win786 requires identity verification before processing your first withdrawal and may request verification at any other time if there is reason to do so. This process is commonly referred to as Know Your Customer (KYC).

During KYC, you may be asked to provide:

• A copy of your National Identity Card (CNIC) — front and back.
• A recent selfie holding your CNIC or a selfie alone for facial comparison.
• Proof of ownership of the payment method used for deposits (for example, a screenshot showing your JazzCash or Easypaisa account details matching your registered mobile number).

KYC documents are reviewed by authorised win786 staff and, where applicable, processed through a third-party identity verification service. These documents are stored securely and used only for verification purposes. They are not shared with any party beyond those directly involved in the verification process.

06 Sharing Your Data

win786 does not sell, rent or trade your personal data. Your information may be shared with third parties only in the following specific circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and other payment partners receive only the data necessary to process your transactions.
• Identity verification providers: Third-party KYC services receive your identity documents solely for the purpose of verifying your age and identity.
• Technology service providers: Hosting, security and analytics providers who process data on win786's behalf under strict data processing agreements.
• Game providers: Where game providers require session data to deliver the game experience, only the minimum necessary session information is shared.
• Legal obligations: In the event that disclosure is required by a valid legal process, court order or regulatory requirement, win786 will comply while taking reasonable steps to protect your interests.

All third parties who process personal data on behalf of win786 are required to handle that data securely, use it only for the specified purpose, and not share it further without authorisation.

07 Cookies & Tracking Technologies

win786 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how it is being used. Here is a breakdown of the types of cookies used:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preference and maintain your game state. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: These help win786 understand which pages and features are most used, how long players spend on different sections of the platform, and where improvements can be made. Data collected through analytics cookies is aggregated and anonymised.
• Preference cookies: These remember settings you have configured on the platform, such as display preferences or your preferred deposit method, so you do not have to set them again on your next visit.

win786 does not use advertising cookies or track your activity across unrelated third-party websites. You can manage cookie settings through your browser. Disabling essential cookies will affect your ability to use the platform normally — other cookie types can be turned off without affecting core functionality.

08 Data Retention

win786 retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with our operational and security requirements. The following general retention principles apply:

• Account data is retained for the duration your account is active, plus a period following closure to allow for the resolution of any disputes or enquiries.
• Transaction records in PKR are retained as needed to support account management, withdrawal processing and to maintain an accurate record of your gaming and financial history.
• KYC documents are retained for as long as required to fulfil the verification purpose for which they were collected, and are securely deleted once no longer needed.
• Support communications are retained for a period sufficient to resolve any ongoing enquiries and to maintain a record of decisions made.

When personal data is no longer required for any legitimate purpose, win786 securely deletes or anonymises it so it can no longer be linked back to you as an individual.

09 Your Rights

As a player on win786, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data win786 holds about you at any time.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: You can request that we delete your personal data. This right is subject to our legal retention obligations — for example, transaction records may need to be retained for a set period regardless of an erasure request.
• Right to restrict processing: In certain circumstances, you can ask win786 to stop using your data while a dispute or correction request is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time. Withdrawal does not affect any processing that occurred before the withdrawal.
• Right to object to marketing: You can opt out of receiving promotional messages from win786 at any time by contacting support or using the unsubscribe option in any marketing email.

To exercise any of these rights, please contact the win786 support team. We aim to respond to all data-related requests within a reasonable timeframe and will keep you informed of progress if a request takes longer than expected to resolve.

10 Children's Privacy

win786 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on win786, please contact our support team immediately.

Upon confirmation, win786 will take steps to delete the account and any associated personal data as promptly as possible. Age verification checks are carried out during the KYC process specifically to identify and prevent underage access.

11 Security Measures

win786 takes the security of your personal data seriously and maintains a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These include:

• Encryption of data in transit using HTTPS/TLS protocols across all platform connections.
• Encrypted storage of sensitive data, including identity documents and financial records.
• Strict internal access controls — only authorised staff with a genuine operational need can access player data.
• Regular internal reviews of data handling practices and security configurations.
• Secure disposal of data that is no longer required.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your personal information, win786 will take immediate action to contain the breach and notify affected players as appropriate.

You also play a role in keeping your account secure — please use a strong, unique password and never share your login details with anyone. For more on account security, see Section 3 of the Terms and Conditions.

12 Changes to This Policy

win786 reviews and updates this Privacy Policy periodically to reflect changes in how the platform operates, new features that affect data handling, or updates to our internal practices. The date at the top of this page shows when the policy was most recently revised.

When material changes are made — for example, if we begin collecting a new category of data or change how existing data is used — we will notify players through an in-platform notice or a message to your registered contact details. For minor updates that do not materially affect your rights or how your data is handled, the policy will simply be updated with the new date.

We recommend checking this page from time to time to stay informed. Continued use of win786 after an updated policy has been posted constitutes your acceptance of the revised terms.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please get in touch with the win786 support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available within the win786 platform after you log in
• FAQ: Visit the FAQ page for quick answers to common questions

For questions related to responsible gaming, self-exclusion or deposit limits, please visit the Responsible Gaming section of the platform where dedicated self-help tools are available.

For a full overview of your rights and obligations as a win786 player, please also read our Terms and Conditions.